Senior Customer Engineer, Software
Description For Senior Customer Engineer, Software
Magna, a leading mobility technology company with over 65 years of expertise in the automotive industry, is seeking a Senior Customer Engineer, Software at their Troy, Michigan location. This role combines technical expertise with customer-facing responsibilities, making it ideal for engineers who excel in both technical problem-solving and communication.
As a Senior Customer Engineer, you'll be the key technical contact for customers, providing top-tier support and ensuring seamless user experiences with Magna's products and services. The role involves complex technical issue resolution, customer training, and collaboration with product development teams to drive continuous improvement.
The position requires 5 years of relevant experience and a strong background in computer science or IT. You'll work with cutting-edge automotive technologies while being part of a global team that's shaping the future of mobility. The role offers the opportunity to work with Industry 4.0 practices and IT/OT infrastructure, making it perfect for those interested in advanced manufacturing technologies.
Magna offers an engaging and dynamic environment where you can contribute to industry-leading automotive technologies. They invest in employee development, providing support and resources for success. With a commitment to diversity and inclusion, Magna offers exciting, varied responsibilities and wide-ranging development prospects in a global, entrepreneurial-minded team environment.
Responsibilities For Senior Customer Engineer, Software
- Assist customers with onboarding of Magna's product or service
- Guide clients through installation and updating issues
- Diagnose and resolve complex technical issues
- Act as primary point of contact for customers
- Educate and train customers on product usage
- Provide insights and feedback from customer interactions to product development teams
- Manage customer complaints professionally
- Analyze recurring technical issues to identify patterns
- Contribute to system and product improvements
Requirements For Senior Customer Engineer, Software
- 5 years of experience as a customer success engineer or in a customer-facing support role
- Bachelor's degree in computer science, Information Technology, or related field (preferred)
- Familiar with Industry 4.0 practices and good understanding of IT/OT infrastructure
- Customer-centric mindset
- Experience working with cross-functional teams
- Flexibility to adapt to new technologies
- 25% travel requirement
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