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Senior Forward Deployed Engineer

Mandolin builds AI-powered knowledge-worker platform for delivering cutting-edge biologics, cell, and gene therapies to patients faster, serving leading infusion clinics.
Backend
Senior Software Engineer
In-Person
11 - 50 Employees
4+ years of experience
Healthcare · AI
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Description For Senior Forward Deployed Engineer

Mandolin is revolutionizing the healthcare industry by building the "last-mile" delivery infrastructure for cutting-edge biologics, cell, and gene therapies. Backed by prestigious investors like Greylock and SignalFire, we're on a mission to make all diseases treatable in our lifetime.

As a Senior Forward-Deployed Engineer, you'll be at the forefront of transforming healthcare operations. You'll work directly with leading infusion clinics, embedding on-site to master their unique workflows and implement our AI-powered platform. Your role involves translating complex operational challenges into elegant, automated solutions that significantly improve efficiency and allow clinicians to focus more on patient care.

The position requires a unique blend of technical expertise and customer-facing skills. You'll own end-to-end deployments, travel on-site quarterly, adapt workflows through configuration and coding, and lead junior engineers. Your work will directly impact healthcare delivery, making complex treatments more accessible and efficient.

This is an ideal role for a technically strong engineer who enjoys direct customer interaction, problem-solving, and making a meaningful impact in healthcare. With the backing of industry veterans and a mission-driven team, you'll help shape the future of healthcare delivery infrastructure.

Last updated a month ago

Responsibilities For Senior Forward Deployed Engineer

  • Own end-to-end deployments of Mandolin's automation suite for assigned customers
  • Travel on-site to map workflows, unblock adoption, and build trust with clinical teams
  • Adapt & extend workflows via configuration and light coding
  • Lead a paired junior FDE and coach on best practices
  • Surface generalization opportunities and work with platform engineers
  • Champion customer happiness by tracking success metrics and triaging issues

Requirements For Senior Forward Deployed Engineer

TypeScript
Python
  • 4+ years full-stack or integration engineering experience
  • Proven ownership of complex SaaS rollouts or enterprise software projects
  • Strong communication skills
  • Ability to write reliable TypeScript or Python scripts
  • Founder-mindset: obsessed with customer success
  • Willingness to travel domestically (up to 10-20%)

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