Senior Production Support Engineer - EU/UK

Marqeta, a leading card issuing platform, is seeking a Senior Production Support Engineer to join their European team. This role is central to delivering exceptional customer experience and technical support for Marqeta's growing client base. The position offers a flexible-first approach, allowing for remote work anywhere in the UK or from the London office.

The role combines deep technical expertise in payment systems with customer-facing support responsibilities. You'll be working with cutting-edge payment technologies, troubleshooting complex integration issues, and ensuring smooth operations of critical financial systems. The position requires strong knowledge of card payment industry standards, API technologies, and various technical tools including SQL, Linux, and monitoring systems.

As a Senior Production Support Engineer, you'll be part of a dynamic team that interfaces with Product, Engineering, and Technical Operations, providing crucial feedback for platform improvements. The role offers an excellent opportunity to work with innovative payment solutions while supporting some of the biggest names in the new economy, including Block, Cash App, Affirm, and others.

The compensation package is competitive, starting from £46,800 to £58,500, plus annual bonus and equity. Marqeta offers comprehensive benefits including medical and dental coverage, retirement savings, parental leave, and professional development opportunities. The company culture emphasizes solving customer problems, doing what's right, and winning as a team.

This is an ideal role for a technical professional with strong payment industry experience who wants to be part of a growing, publicly-traded company that's revolutionizing the way money moves. The position offers both technical challenges and career growth opportunities in a rapidly evolving fintech environment.