Data Analyst (Transit Tech)
Description For Data Analyst (Transit Tech)
The Massachusetts Bay Transportation Authority (MBTA) is seeking a Data Analyst for their Transit Tech team within the Technology Innovation Department (TID). This role offers a unique opportunity to apply modern principles of research, design, and technology to enhance the transit system's usability for all riders in Greater Boston.
As a Data Analyst, you'll work at the intersection of the Transit Technology Program and the Operations Analytics (OA) team. Your primary focus will be on improving rider-facing data and tools for operations staff, collaborating with product managers, software engineers, and other stakeholders across various teams including real-time data, service alerts, and rail and bus dispatching.
Key responsibilities include designing dashboards and visualizations using tools like Tableau, Splunk, or R, analyzing data with SQL, Python, and other modern data analysis tools, and effectively communicating insights to both technical and non-technical peers. You'll also play a crucial role in quality control, data security, and privacy protection.
The ideal candidate should have at least two years of experience in data science or related fields, proficiency in Microsoft Office suite, and experience with modern data tools and cloud-based visualization platforms. Strong analytical skills, effective communication, and a passion for improving public transportation are essential.
This hybrid role offers a competitive hourly rate of $66 - $80 and the opportunity to make a significant impact on the daily lives of millions of Boston area residents. The MBTA is committed to fostering a diverse and inclusive work environment, welcoming applicants from all backgrounds who share a passion for improving people's lives through better public transportation.
Responsibilities For Data Analyst (Transit Tech)
- Use tools like Tableau, Splunk, or R to design dashboards, visualizations, graphs, charts, and tools
- Gather, review, and interpret data using a combination of SQL, logging, Excel, Python and/or relevant modern data analysis tools
- Work closely with Transit Tech product and project teams to understand their data analysis needs and support them in decision-making and performance monitoring
- Advise TID teams on how to approach data creation and logging in ways that support analysis
- Effectively present and communicate insights to both technical and non-technical peers
- Develop and maintain a working knowledge of transit operations concepts and apply them to your analysis
- Perform quality control on data inputs, calculations, algorithms, and model outputs, and investigating associated data gaps or inconsistencies
- Participate in an existing MBTA data community in OA and other departments, and apply insights and practices
- Independently manage different priorities based on input from manager and peers
- Protect the data security and privacy of the MBTA and its riders
- Respond to each inquiry, whether from a customer, vendor or co-worker, in a courteous and professional manner
Requirements For Data Analyst (Transit Tech)
- Two years of full-time work, equivalent part-time, or internship/co-op experience in data science, business support, business intelligence, quantitative work, or other related fields
- Proficiency with Microsoft Excel, Word, and PowerPoint
- Experience with modern data tools (e.g., SQL, Python, R, SPSS, GIS, or other)
- Experience working in a product technology team
- Experience with cloud-based visualization or logging platforms such as Splunk or Tableau
- Ability to learn quickly, take direction, work as an individual, and use creative and collaborative approaches to resolve issues
- Effective organizational, multi-tasking, and time management skills
- Effective written and verbal communication skills
- Strong statistics and data fundamentals
- Familiarity with transportation planning and transit systems, particularly the MBTA subway and bus network
Benefits For Data Analyst (Transit Tech)
- Hybrid work environment
- Opportunity to improve public transportation for 4.7 million people in the Boston region
