Information Architect/Taxonomist
Description For Information Architect/Taxonomist
Meta is seeking an Information Architect/Taxonomist to work within their Service Experience team as part of the Enterprise Engineering Engagement division. This role focuses on delivering internal end-user technical support to drive productivity at Facebook. The ideal candidate will be a seasoned expert in technical content taxonomy and knowledge architecture strategy, creation, implementation, and management.
Key responsibilities include:
- Defining knowledge processes and identifying technology requirements for knowledge assets
- Planning information architecture, creating use cases, and designing information structure
- Developing and maintaining IT Helpdesk taxonomy and content templates
- Leading the IT Helpdesk taxonomy committee and generating taxonomy changes
- Providing in-depth knowledge domain analysis to identify gaps and taxonomy needs
- Educating stakeholders on taxonomy processes, workflows, and implementation frameworks
- Partnering with data and analytics teams to assess taxonomy efficacy
- Contributing to content management best practices
The role requires a Bachelor's degree in a related field or equivalent experience, with 4+ years in knowledge and content management, and 2+ years in developing taxonomies/ontologies. Experience with complex taxonomies, ontologies, and knowledge architecture at scale is essential.
This position offers a competitive salary range of $122,000 to $177,000 per year, plus bonus, equity, and benefits. Meta is committed to providing reasonable accommodations and is an Equal Employment Opportunity employer.
Join Meta to shape the future of social technology and be part of the next evolution in digital connection, moving beyond 2D screens toward immersive experiences like augmented and virtual reality.
Responsibilities For Information Architect/Taxonomist
- Define knowledge processes and identify technology requirements for creating, capturing, organizing, accessing and using knowledge assets
- Plan information architecture, create use cases, prepare data models, and design information structure, data flow, and navigation
- Identify requirements through research and analysis of user needs, preferences, objectives, and data on how users consume content
- Develop, adjust and maintain IT Helpdesk taxonomy & content templates
- Ensure digital content is appropriately tagged and has correct metadata
- Lead IT Helpdesk taxonomy committee & generate taxonomy changes
- Provide in-depth knowledge domain analysis to identify knowledge gaps & taxonomy needs
- Gather & analyze feedback reports to identify technological requirements, content gaps & taxonomy needs
- Outline future opportunities and strategies to advance content architecture
- Educate stakeholders on taxonomy process, workflows, and implementation frameworks
- Consult on change management strategies around taxonomy and knowledge architecture changes
- Partner with data & analytics teams to assess taxonomy and knowledge architecture efficacy
- Serve as a resource in editorial process, metadata implementation, content meta tags, html page tags, and keywords
- Contribute and guide content management best practices
- Assess user needs and develop sitemaps, content audits, metadata maps, and content structure
Requirements For Information Architect/Taxonomist
- Bachelor's degree in a directly related field, or equivalent practical experience
- 4+ years of experience in knowledge and content management or equivalent areas
- 2+ years of experience in developing taxonomies/ontologies to support a variety of systems for front-end and back-end use
- Experience with developing and implementing complex taxonomies, ontologies, and knowledge architecture at scale
- Experience evaluating and implementing taxonomies to support knowledge & content management systems
- Experience with designing taxonomies to support search, discovery, and analytics applications of large scale
- Experience building taxonomies for machine learning classification systems and conversational solutions
- Experience with a variety of topic/domain types and complexity of taxonomies
- Experience with systems and business analysis
- Experience communicating and presenting taxonomy principles and standards
Benefits For Information Architect/Taxonomist
- Medical Insurance
- Dental Insurance
- Vision Insurance
