Entra ID Technical Support Engineer - Identity Management

Microsoft is seeking an Entra ID Technical Support Engineer for their Customer Service & Support (CSS) team. This role involves owning, troubleshooting, and solving complex customer technical issues related to Entra ID and Azure Active Directory. The ideal candidate will have a strong understanding of Azure fundamentals, identity management, and hybrid identity solutions.

Key responsibilities include:

1. Investigating and resolving complex customer technical issues
2. Acting as an advisor to customers
3. Collaborating within and across teams
4. Leading in building communities and sharing knowledge
5. Engaging with Microsoft Engineering/Supportability teams to investigate potential product defects
6. Developing automation techniques and diagnostic tools

The role offers flexibility with up to 50% work from home. It requires proficiency in English and an additional language (German, French, Spanish, or Italian). The position involves continuous learning and development opportunities, allowing for career growth and deepening technical expertise.

Microsoft offers a comprehensive benefits package, including industry-leading healthcare, educational resources, savings and investments options, parental leave, generous time off, and opportunities to network and connect.

Join Microsoft's mission-driven culture where employees come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals. Microsoft is an equal opportunity employer committed to diversity and inclusion.