Entra ID Technical Support Engineer - Identity Management

Microsoft's Customer Service & Support (CSS) team is seeking a Technical Support Engineer specializing in Entra ID and Identity Management. As part of the Customer Experience & Success organization with over 17,000 employees worldwide, this role focuses on delivering exceptional technical support for Microsoft's identity and access management solutions.

The position offers a hybrid work environment with up to 50% work from home flexibility. You'll be responsible for troubleshooting complex customer issues, providing technical guidance, and working with various identity management technologies including Azure AD, Entra Cloud Sync, and federation services.

This is an excellent opportunity for a technical professional who enjoys problem-solving and has a strong foundation in cloud identity management. You'll work with cutting-edge technology while contributing to Microsoft's mission of empowering every person and organization on the planet to achieve more.

The role combines technical expertise with customer service, requiring strong communication skills and the ability to explain complex technical concepts clearly. You'll have opportunities for career growth, continuous learning, and collaboration with various teams across Microsoft.

Key technologies you'll work with include Azure Active Directory, Entra ID, hybrid identity solutions, and various authentication mechanisms. The position offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits.

This role is ideal for someone who is passionate about identity and access management, enjoys solving complex technical challenges, and wants to be part of a global team that directly impacts Microsoft's customer success. You'll need to maintain security clearances and stay current with evolving technology trends in the identity management space.