Senior Customer Experience Engineer (SRE)

Microsoft's Azure Customer Experience (CXP) team is seeking a Site Reliability Engineer to work on their HPC environment. This role combines technical expertise with customer obsession, focusing on driving reliability engineering excellence within Azure's cloud infrastructure.

The position offers a unique opportunity to work in a fast-paced, startup-like culture within Microsoft's cloud division. The team emphasizes a "no dead-ends," "whatever it takes," and "biased for action" philosophy, ensuring customers can maximize their potential through Microsoft Cloud. Key focus areas include customer trust, high responsiveness, automation, SLO/SLI/SLA management, blameless post-mortems, observability, monitoring, and toil reduction.

As a Senior CXP Engineer, you'll be responsible for enhancing service reliability, collaborating with customers, and implementing automation solutions. The role requires deep technical expertise in distributed systems, strong problem-solving abilities, and excellent communication skills. You'll work with cutting-edge technology alongside world-class engineers, tackling exciting engineering challenges in a supportive environment.

The position offers a hybrid work arrangement with up to 50% work from home flexibility, though it requires 25-50% travel. You'll be part of Microsoft's larger mission to empower global digital transformation while working on critical cloud infrastructure. The role combines technical depth with customer interaction, making it ideal for engineers who enjoy both technical challenges and customer-facing responsibilities.

Benefits include comprehensive healthcare, educational resources, investment options, parental leave, and various other perks that come with working at Microsoft. The position requires UK security clearance and offers opportunities for professional growth within one of tech's most innovative companies.