Senior Incident Response Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Incident Response Engineer to join their Customer Service & Support (CSS) team. This role is part of Microsoft's mission to empower customers and accelerate business value through differentiated customer experiences.

As a Senior Incident Response Engineer, you'll be an elite member of a customer-facing security support team, leading incident response investigations for Microsoft's enterprise customers. The position requires expertise in analyzing, triaging, scoping, containing, and providing guidance for remediation of security incidents. You'll work with cutting-edge Microsoft AI technology to help resolve security issues quickly and securely.

The role offers exceptional flexibility with up to 100% work-from-home options. You'll be part of an organization that builds trust and confidence for every person and organization through delivering seamless support experiences. Your responsibilities will include analyzing incident data, collaborating with Security and Threat Intelligence teams, and maintaining current knowledge of the threat landscape.

This position is ideal for someone with strong technical security background, excellent communication skills, and a passion for customer service. You'll work with enterprise-level customers, handling complex security incidents while contributing to Microsoft's broader mission of empowering organizations to achieve more. The role combines technical expertise with customer interaction, offering opportunities for growth and impact in the cybersecurity field.

Benefits include industry-leading healthcare, educational resources, investment options, parental leave, and various other perks that make Microsoft a great place to work. You'll be part of a culture that values growth mindset, innovation, and collaboration, working alongside talented professionals in the cybersecurity field.