Software Engineer II

Microsoft's Feedback Platform team is seeking a transformative engineer for their data platform signals engineering team. This role is critical in shaping AI investments at Microsoft, working on a platform that ingests and processes millions of pieces of customer feedback from various sources. The platform leverages AI to help hundreds of engineering teams across Microsoft, including Teams, Office, Outlook, Edge, and Windows organizations, to listen to customer feedback at scale.

The position involves working with Copilots, which are radically transforming how Microsoft empowers users worldwide. Customer feedback is central to shaping AI responsibly. The platform processes and analyzes feedback data using advanced AI and machine learning techniques, including NLP and LLMs, to derive actionable insights.

As a Software Engineer II, you'll be responsible for designing and implementing scalable distributed systems, working with microservices, and maintaining robust CI/CD pipelines. You'll collaborate with stakeholders to gather requirements, develop design documents, and implement features that impact thousands of Microsoft employees who rely on the platform monthly.

The role includes on-call responsibilities as a Designated Responsible Individual (DRI), monitoring system health and responding to incidents. You'll need to stay current with technological developments to improve system availability, reliability, efficiency, observability, and performance while driving consistency in monitoring and operations at scale.

This position offers the opportunity to work in a hybrid environment with up to 50% work from home flexibility. You'll be part of a team that's at the forefront of AI innovation, working with cutting-edge technologies while directly impacting how Microsoft understands and responds to customer needs. The role combines technical expertise in software engineering with the excitement of working on AI-driven systems that shape the future of Microsoft's products and services.