Support Escalation Engineer - Azure Networking

Microsoft's Customer Experience and Success (CE&S) organization is seeking a Support Escalation Engineer for their Azure Networking team in Tokyo, Japan. This role is part of the Customer Service & Support (CSS) organization, which builds trust and confidence through delivering seamless support experiences.

As a Support Escalation Engineer, you'll be responsible for handling complex technical issues related to Azure Networking, working directly with enterprise customers and partners. The position offers up to 100% work-from-home flexibility and requires 0-25% travel. You'll be part of a team that leverages Microsoft's AI technology to help customers resolve issues quickly and securely.

The ideal candidate should have 3+ years of experience in technical support or IT, with strong knowledge of networking protocols, infrastructure administration, and cloud technologies. Key technical requirements include expertise in TCP/IP, OSI model, VPN, DNS, and various networking tools like Wireshark. Fluency in Japanese and professional English communication skills are essential.

This role offers excellent growth opportunities within Microsoft's global organization. You'll work with cutting-edge cloud technologies while developing your technical and professional skills. Benefits include comprehensive healthcare, educational resources, parental leave, and various other perks that make Microsoft an employer of choice.

The position involves working in shifts, including some weekend rotations, to provide comprehensive support coverage. You'll collaborate with worldwide teams, including product groups and development teams, to resolve customer issues and contribute to product improvements. This is an excellent opportunity for someone passionate about cloud technology and customer success to join Microsoft's growing Azure support team.