Support Escalation Engineer - Azure Networking

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Support Escalation Engineer for their Azure Networking team. This role is part of the Customer Service & Support (CSS) organization, which builds trust and confidence through delivering seamless support experiences.

As a Support Escalation Engineer, you'll be responsible for resolving complex technical issues for Azure customers, particularly focusing on networking technologies. The position requires deep technical expertise in areas such as TCP/IP protocols, OSI model, network troubleshooting, and cloud infrastructure. You'll work with enterprise customers and partners to investigate, diagnose, and resolve sophisticated technical problems while maintaining high customer satisfaction.

The role offers significant growth opportunities in cloud technologies and allows for up to 100% remote work. You'll be part of a global team leveraging Microsoft's AI technology to help customers resolve issues quickly and securely. The position requires both Japanese and English language skills, as you'll be supporting customers in both languages.

Key responsibilities include handling escalated support cases, collaborating with product engineering teams, participating in on-call rotations, and maintaining technical documentation. You'll also contribute to product improvement by identifying potential defects and providing feedback to engineering teams.

This is an excellent opportunity for someone passionate about cloud technology and customer success, offering competitive benefits including industry-leading healthcare, educational resources, and generous time off. The role requires 3+ years of technical support or IT experience, with strong networking knowledge and excellent problem-solving skills.