Technical Support Engineer

Microsoft's Customer Experience and Success (CE&S) organization, with over 45,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team in Sydney. This role combines technical expertise with customer service excellence, focusing on solving complex technical issues related to identity management, authentication, and enterprise security solutions.

The position offers a hybrid work arrangement with up to 50% work from home flexibility. As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving sophisticated customer technical issues, particularly in areas such as Azure Active Directory, Identity Synchronization, and Federation Services. You'll also contribute to product improvement by collaborating with engineering teams and developing automation tools.

This role requires strong technical proficiency in enterprise-level protocols, security management, and identity solutions, combined with excellent problem-solving and communication skills. You'll have the opportunity to grow your career while working with cutting-edge technologies and contributing to Microsoft's mission of empowering every person and organization on the planet to achieve more.

The position includes comprehensive benefits such as industry-leading healthcare, educational resources, investment options, and generous leave policies. You'll be part of a global team that values collaboration, innovation, and continuous learning, with opportunities to mentor others and share your expertise through technical coaching and readiness programs.

This is an excellent opportunity for experienced technical professionals who want to work at the intersection of customer success and advanced identity/security solutions while being part of Microsoft's global mission to drive digital transformation through AI and cloud technologies.