Technical Support Engineer- Azure IaaS

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer for their Customer Service & Support (CSS) team, specifically in the Applications & Infrastructure group. This role involves owning, troubleshooting, and solving customer technical issues related to Azure IaaS. The position offers flexibility with up to 100% work from home option.

Key Responsibilities:

• Review, investigate, and solve customer technical issues
• Collaborate within and across teams
• Participate in peer communities
• Develop technical and professional proficiency
• Identify potential product defects and provide feedback

Required Qualifications:

• Knowledge of Microsoft Azure Architecture and IaaS deployments
• Understanding of OS Internals, Active Directory, and Security (Windows and/or Linux)
• Experience with virtualization concepts and virtual system administration
• Familiarity with SAN, NAS, Hyper-V, VMWare, iSCSI environments
• Networking knowledge including TCP, IP, NAT, DNS
• Proficiency in Mandarin and English languages

The role requires passing a Microsoft Cloud Background Check upon hire and every two years thereafter. It offers various benefits including healthcare, educational resources, discounts on products and services, savings and investments options, parental leave, and opportunities for networking and professional growth.

Microsoft is an equal opportunity employer and welcomes applications from diverse backgrounds.