Technical Support Engineer - Azure Identity

Microsoft is seeking a Technical Support Engineer for the Azure Identity team in Japan. This role involves supporting Microsoft Entra ID (Azure Active Directory) and related authentication systems. The ideal candidate will have a passion for Microsoft technologies and customer service, with strong communication skills and technical expertise.

Key responsibilities include:

• Providing support to Enterprise customers and partners via phone and web
• Investigating and resolving complex technical issues
• Collaborating with global teams and escalating issues when necessary
• Ensuring high customer satisfaction and meeting Service Level Agreements
• Documenting technical work and research comprehensively
• Maintaining a proactive approach to customer happiness

Required skills:

• Minimum 3 years of IT experience
• Strong customer service skills in high-pressure environments
• Excellent communication and collaboration abilities
• Deep technical expertise in at least one specialty
• Logical and critical thinking skills

Preferred skills:

• Knowledge of Microsoft Windows Servers and Client Operating Systems
• Understanding of Microsoft Cloud (Azure/Office 365) and Windows Server products
• Familiarity with OAuth, OpenID Connect, WS-Federation, and SAML
• Troubleshooting skills in network, DNS, AD FS, and Microsoft Synchronization Engines

Language requirements:

• Fluent Business Level Japanese for customer communication and documentation
• Business Level English for global collaboration and technical documentation

This role may require occasional work outside standard hours for critical cases (1-2 times per month) and weekend coverage (1-2 times per year). The position offers opportunities for growth, learning, and global collaboration within Microsoft's dynamic environment.