Technical Support Engineering

Microsoft's Customer Experience and Success (CE&S) organization, with over 45,000 employees worldwide, is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role is crucial in building trust and confidence for Microsoft's diverse customer base through delivering seamless support experiences.

The position offers a hybrid work environment with up to 50% work from home flexibility. As a Senior Technical Support Engineer, you'll be at the forefront of technical problem-solving, working with enterprise-level technologies including Azure Active Directory, Identity Management, and Security protocols. You'll own and resolve complex customer technical issues while collaborating across teams to deliver optimal solutions.

This role combines technical expertise with customer service excellence, requiring strong skills in identity synchronization, authentication protocols, and enterprise-level security management. You'll have the opportunity to work with cutting-edge Microsoft technologies while contributing to product improvements through direct engagement with engineering teams.

The ideal candidate will have 5+ years of experience in enterprise environments, with deep knowledge of identity and access management technologies. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in a culture that values growth mindset, innovation, and collaboration.

Benefits include comprehensive healthcare, educational resources, investment options, parental leave, and various other perks that make Microsoft an employer of choice. This role offers excellent career growth opportunities, allowing you to deepen your technical expertise while developing leadership skills through mentoring and knowledge sharing initiatives.