Embedded Escalation Engineer – Azure AI Foundry

Microsoft's Customer Experience and Success (CE&S) organization is seeking an Embedded Escalation Engineer (EEE) to join their Azure AI Foundry team. This role combines deep technical expertise in AI and cloud technologies with customer-facing support responsibilities. As an EEE, you'll be at the forefront of AI Cloud Services, working within the AI engineering team to deliver exceptional technical solutions and support.

The position offers a flexible hybrid work arrangement, allowing up to 50% work from home. You'll be part of a global organization of 45,000+ employees and partners, focused on empowering customers to accelerate business value through differentiated customer experiences using Microsoft's products and services.

Your role will involve complex problem-solving, technical leadership, and serving as an escalation point for challenging technical issues. You'll work directly with Azure's AI services, cloud infrastructure, and cutting-edge technologies while building communities, sharing knowledge, and driving product improvements.

This is an excellent opportunity for experienced technical professionals who want to work with advanced AI technologies while making a significant impact on Microsoft's customer success. The role combines technical depth with customer interaction, offering a unique blend of engineering and support responsibilities in the rapidly evolving field of AI cloud services.

Benefits include industry-leading healthcare, educational resources, investment options, parental leave, and various other perks that make Microsoft a great place to work. The position requires a strong technical background, excellent problem-solving skills, and the ability to work effectively with both customers and engineering teams.