Water Softener Service Engineer

Monarch Water, the UK's market leader in water softener distribution with over 50 years of experience, is seeking a dedicated Water Softener Service Engineer to join their growing team. This role involves servicing and maintaining water softeners in both residential and commercial settings.

Key Responsibilities:

• Diagnose, maintain, and repair various water softeners and related products at customer locations
• Deliver high levels of customer service and ensure customer satisfaction
• Manage inventory of parts and maintain adequate stock levels
• Achieve high first-time fix rates through effective troubleshooting
• Manage daily schedule and workload independently
• Complete service reports and documentation accurately
• Ensure compliance with health and safety standards
• Maintain company vehicle and adhere to company policies
• Collaborate effectively with team members while working independently

Required Skills:

• Proven experience in a service engineering role, particularly with water softeners or similar appliances
• Excellent customer service and communication skills
• Strong fault-finding capabilities for both mechanical and electrical issues
• Ability to learn and adapt to new products and technologies
• Organizational skills and effective time management

The ideal candidate is technically skilled, committed to customer satisfaction, and looking for a challenging role. Monarch Water offers a supportive work environment with opportunities for growth and development.

Benefits:

• 25 days holiday + bank holidays
• All equipment provided (tools, uniform, company vehicle, and phone)
• Ongoing training programme
• Tiered structure allowing progression and future career paths
• Work as part of a high-performing, successful team
• Employee discounts and staff incentives

Join Monarch Water's fantastic team and contribute to their continued success in the water softener industry!