L2 Support Engineer

Netomi AI is revolutionizing customer care through artificial intelligence, serving major global brands like HP, Westjet, and Singtel. As an L2 Support Engineer, you'll be at the forefront of AI-driven customer experience innovation, working with a platform that autonomously resolves over 70% of support tickets across multiple channels.

Backed by prestigious investors including Y-Combinator, Index Ventures, and notable figures like Jeffrey Katzenberg (DreamWorks co-founder) and Greg Brockman (OpenAI co-founder), Netomi is positioned at the cutting edge of AI technology. This role offers a unique opportunity to work with top-tier clients while developing expertise in AI-powered customer service solutions.

The position requires a blend of technical expertise and customer service skills. You'll be responsible for managing complex technical issues, developing automation solutions, and mentoring junior team members. The role involves working with various technologies including Java, JavaScript, MySQL, and modern DevOps tools like Postman and Datadog.

As a Subject Matter Expert, you'll need to understand both the technical architecture and business requirements of Netomi's offerings. This includes working with the AI Studio platform, backend systems, and various integrations. The role offers significant growth potential in the rapidly evolving field of AI customer experience.

The ideal candidate will have 5-6 years of experience in technical support and administration, strong coding abilities, and excellent problem-solving skills. You'll be joining a dynamic, fast-growing team that values innovation and creativity, with the opportunity to make a significant impact on the company's success while developing your career in AI technology.

Working at Netomi means being part of the Generative AI revolution while helping shape the future of customer experience. The company maintains a strong commitment to diversity and equal opportunity, fostering an inclusive workplace environment.