ServiceNow Senior Software Engineer ITSM+Integrations (India)
Description For ServiceNow Senior Software Engineer ITSM+Integrations (India)
NewRocket, recently awarded the "2024 ServiceNow Worldwide Customer Workflow Partner of the Year" and "2024 ServiceNow Creator Workflow Partner of the Year", is seeking a Senior Software Engineer specializing in ServiceNow ITSM & Integrations. This role combines technical leadership with hands-on development, requiring expertise in ServiceNow platform customization, integration, and implementation.
The position offers an opportunity to work with global enterprise clients, leading and mentoring software engineers while implementing complex ServiceNow solutions. The ideal candidate will bring 5+ years of ServiceNow experience, strong integration capabilities, and deep technical knowledge of ITSM, ITOM, and B2B integrations.
Key responsibilities include gathering requirements, customizing ServiceNow applications, implementing integrations, and ensuring best practices in development. The role requires both technical expertise and leadership skills, as you'll be guiding teams and interfacing with stakeholders at all levels.
NewRocket provides comprehensive support for professional growth, including official ServiceNow training and certification opportunities. The company culture emphasizes innovation and excellence, with their #GoBeyondWorkflows approach to creating exceptional customer experiences.
This remote position in India offers the chance to work with a leading ServiceNow partner, contributing to transformative projects while developing your expertise in one of the fastest-growing enterprise platforms.
Responsibilities For ServiceNow Senior Software Engineer ITSM+Integrations (India)
- Interface with end-users, IT teams and key stakeholders to gather systems requirements for ITSM, ITOM and B2B Integrations solutions
- Customize ServiceNow applications and facilitate rollout of new applications
- Configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
- Configure integrations between ServiceNow via REST/SOAP web and other applications
- Interact with technical SMEs to get necessary environment information
- Participate in user acceptance testing
- Promote update sets and data across applicable SN environments
- Remediate production incidents
- Maintain operational documentation and SOPs
Requirements For ServiceNow Senior Software Engineer ITSM+Integrations (India)
- 5+ years experience supporting ServiceNow implementation in 2 or more capabilities
- Experience with integration between ServiceNow and other systems/platforms
- Experience working with Web Services Integration (SOAP, REST)
- Deep understanding of the ServiceNow CMDB and related processes
- Knowledge of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs
- Four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or equivalent experience
- ITIL Foundation certification (preferred)
- ServiceNow CSA and CAD certifications (preferred)
Benefits For ServiceNow Senior Software Engineer ITSM+Integrations (India)
- Equal opportunity workplace
- Certification training support
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