Senior Specialist Software Engineer

NICE Ltd. is seeking a Senior Specialist Software Engineer to join their Expert Services team in Pune, India. This role combines technical expertise with customer-facing responsibilities, focusing on configuring and building integrations for their enterprise solutions. The ideal candidate will have 12-15 years of experience, with strong knowledge in bot development, prompt engineering, and modern authentication standards.

The position offers a unique opportunity to work with a market leader in customer experience software, serving Fortune 100 companies and global businesses. As a Senior Specialist, you'll be responsible for understanding customer requirements, implementing technical solutions, and ensuring successful deployment of NICE's products. The role requires expertise in JavaScript, API integration, and modern web technologies, combined with strong communication skills for customer interaction.

Working in a hybrid model (2 days office, 3 days remote), you'll be part of a global team that values innovation and excellence. The position offers significant impact potential, as it's a billable role that directly contributes to company revenue. You'll work with cutting-edge technologies in AI and cloud computing, while having opportunities for career growth across multiple domains and locations.

The ideal candidate should be comfortable working with US team hours and possess excellent troubleshooting abilities. This role is perfect for someone who combines technical expertise with customer service skills and wants to be part of a company that's shaping the future of customer experience technology.