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Lab Support Engineer - Customer Acceleration

The leading independent provider of identity for the enterprise, providing secure connections between people and technology.
DevOps
Mid-Level Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
Enterprise SaaS · Cybersecurity

Description For Lab Support Engineer - Customer Acceleration

Okta, The World's Identity Company, is seeking a Lab Support Engineer for their Customer Acceleration team. This role is crucial in ensuring the seamless operation and scalability of technical learning environments that power training and certification programs. The position combines DevOps expertise with educational technology, requiring skills in AWS administration, environment management, and technical support.

The ideal candidate will be responsible for designing and managing technical learning environments, creating standardized multi-server images, and ensuring reliable infrastructure for training and certification programs. They'll need to excel in testing, maintenance, and first-level support while working effectively across global time zones.

This is an excellent opportunity for someone with 5+ years of development experience who wants to impact how people learn and use Okta's identity solutions. The role offers a hybrid work environment and comprehensive benefits package. Okta's position as the leading independent identity provider, serving over 19,300 organizations including major companies like JetBlue, Nordstrom, and Slack, provides a stable and growing environment for career development.

The company culture emphasizes diversity, learning, and work-life balance, making it an ideal place for those who want to contribute to securing the future of digital identity while growing professionally. This role combines technical expertise with educational impact, offering a unique opportunity to shape how professionals learn and implement identity solutions.

Last updated 2 hours ago

Responsibilities For Lab Support Engineer - Customer Acceleration

  • Design, develop, and manage technical learning environments
  • Lead testing and validation of lab and exam environments
  • Provide first-level support for environment-related issues
  • Create and maintain documentation
  • Monitor resource utilization and provide forecasting
  • Collaborate across time zones

Requirements For Lab Support Engineer - Customer Acceleration

Linux
  • 5+ years of development experience in SaaS or digital education
  • Experience with AWS administration
  • Experience building Windows and Linux AMIs
  • Experience working with Git/version control systems
  • Quick learner on new processes, tools and best practices

Benefits For Lab Support Engineer - Customer Acceleration

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Parental Leave

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