Continual Service Improvement Engineer

Oracle NetSuite's global Continual Service Improvement (CSI) team is seeking an experienced engineer to join their collaborative team spanning Austin, Brno, and Sydney. This role is critical in maintaining and improving the customer-facing production environment through ITIL and quality management practices. The CSI Engineer will work directly with NetSuite teams and regional Event Managers to manage, record, and resolve production issues while driving continuous improvement initiatives.

The position requires strong technical skills in Python and SQL, combined with excellent problem-solving abilities and communication skills. You'll be responsible for managing customer-facing alerts, conducting postmortems, and implementing long-term solutions to prevent recurring issues. The role offers the opportunity to work with cutting-edge cloud technology while contributing to Oracle's mission of delivering reliable SaaS services.

As part of Oracle, you'll join a world leader in cloud solutions with over 40 years of industry experience. The company offers competitive benefits including medical, life insurance, and retirement options, along with opportunities for professional growth and community involvement through volunteer programs. The position is based in Brno, Czech Republic, requiring on-site presence and an EU visa.

This role is perfect for someone who combines technical expertise with strong analytical and communication skills, and has a passion for improving service delivery and customer experience in a global enterprise environment. You'll be part of a diverse, inclusive workforce where innovation and work-life balance are valued, while working on solutions that impact millions of users worldwide.