Junior Advanced Support Engineer | GenO Programme

A world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges, partnering with industry-leaders in almost every sector for over 40+ years.
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
Enterprise SaaS · Cloud

Description For Junior Advanced Support Engineer | GenO Programme

Oracle is seeking a Junior Advanced Support Engineer to join their Generation Oracle (GenO) program, a career development initiative focused on early-career talent. As part of Oracle's Customer Success Services team, you'll help customers make informed decisions about Oracle technologies implementation and management.

The role combines technical support with customer relationship management, offering a unique opportunity to work with Oracle's international network of experts. You'll contribute to global technology initiatives while learning from experienced professionals in cloud computing, AI, blockchain, and other cutting-edge technologies.

This position is perfect for recent graduates or early-career professionals with a passion for technology and customer success. You'll receive comprehensive training, mentorship through a buddy program, and clear career progression opportunities. The role requires technical aptitude, strong communication skills, and the ability to work both independently and in teams.

Oracle offers an inclusive work environment where diversity is celebrated and innovation starts with inclusion. The company provides competitive compensation, excellent benefits, and work-life balance. You'll have access to Oracle's vast network of experts and opportunities to work with diverse customers across multiple industries.

Key technologies you'll work with include Python programming and various cloud technologies. The role requires fluency in English, Arabic, and German, demonstrating Oracle's commitment to serving a global customer base. You'll be based in Cairo, Egypt, joining Oracle's worldwide team of over 135,000 employees.

This is an excellent opportunity to start your career with a leading technology company that invests heavily in employee development and offers clear paths for career advancement. The GenO program specifically focuses on nurturing early-career talent, making this an ideal position for those looking to build a strong foundation in technical customer support and cloud technologies.

Last updated 5 days ago

Responsibilities For Junior Advanced Support Engineer | GenO Programme

  • Learn from experts and contribute to customer value through Oracle's global network
  • Use Oracle tools and resources to stay updated on innovations
  • Collaborate with Oracle experts on customer projects
  • Understand client needs and align them with Oracle solutions
  • Learn to design solutions using Oracle technology and best practices
  • Support long-term customer relationships with CSS
  • Solve problems with guidance, following Oracle policies
  • Manage time effectively, working individually and in teams
  • Communicate technical concepts
  • Be available for scheduled out-of-hours operations when required

Requirements For Junior Advanced Support Engineer | GenO Programme

Python
Linux
  • Bachelor's degree or up to 2 years of relevant experience
  • Technical aptitude with interest in cloud technologies
  • Knowledge of Python programming
  • Fluency in English, Arabic, and German
  • Strong communication skills
  • Adaptability and confidence in navigating change
  • Proactive, results-driven mindset
  • Strong organization, negotiation, and planning skills
  • Team-oriented with problem-solving skills
  • Passion for customer success

Benefits For Junior Advanced Support Engineer | GenO Programme

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Investment in professional development
  • Fun, flexible work environment
  • Competitive pay and excellent benefits
  • Buddy program with senior expert
  • Clear career progression
  • Medical, life insurance, and retirement options

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