Manager, Client Success
Description For Manager, Client Success
Oracle's Central Client Success organization is seeking a Manager, Client Success to lead a team of Client Success Specialists in their Denver Tech Center location. This hybrid role focuses on customer longevity, retention, and revenue growth. The position requires a skilled manager with 6-10+ years of experience who can drive team performance, achieve quarterly renewal targets, and foster customer happiness. The role combines strategic leadership with hands-on team development, requiring expertise in customer success, cloud services, and sales management. Oracle offers a comprehensive benefits package and promotes a culture of diversity and inclusion. The position offers competitive compensation ranging from $100,900 to $165,300 annually, with potential equity and commission opportunities. This role is crucial in driving Oracle's customer-centric approach and maintaining its position as a leading cloud solutions provider.
Responsibilities For Manager, Client Success
- Lead a team of Client Success Managers
- Achieve quarterly targets for renewal rates
- Build team and improve internal processes
- Establish and measure group goals and team performance
- Conduct regular training and mentor Client Success Managers
- Interview and make hiring decisions
- Conduct performance reviews and provide career development coaching
- Provide regular performance metrics to senior management
Requirements For Manager, Client Success
- 5+ years of dynamically increased responsibilities in customer facing sales and account management roles
- 7 years of professional experience with at least 2 years of people management experience
- Experience with leading sales and/or account management teams
- Deep knowledge in Customer Success and cloud services
- Ability to quickly build trust and confidence with business stakeholders
- Experience in renewals
- English language proficiency
Benefits For Manager, Client Success
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short term and long term disability
- Life insurance
- Health care and dependent care Flexible Spending Accounts
- 401k with company match
- Paid time off
- 11 paid holidays
- Paid sick leave
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
