NetSuite - Graduate Continual Service Improvement Engineer

Oracle is seeking graduates for a Continual Service Improvement (CSI) Engineer role focused on investigating and resolving recurring issues in production environments. As part of the CSI team, you'll work across departments from Technical Support to Senior Directors of Engineering, using tools like Jira, ELK, Splunk, and Python to analyze and improve service delivery.

The role combines technical problem-solving with customer-facing communication, requiring strong analytical and interpersonal skills. You'll be responsible for conducting postmortems, identifying process improvements, and managing long-term resolution projects. The position offers exposure to various aspects of service delivery and engineering operations.

The team is globally distributed across Austin, Brno, Guadalajara, Manila, and Sydney, providing opportunities for international collaboration. This is an excellent opportunity for graduates passionate about problem-solving and service improvement to join one of the world's leading technology companies.

Oracle offers a comprehensive benefits package and promotes work-life balance. The company is committed to diversity and inclusion, supporting employee growth through various programs and opportunities. The position is based in North Ryde, Sydney with a hybrid work arrangement.

As a CSI Engineer, you'll play a crucial role in improving Oracle's SaaS service delivery, working with cutting-edge tools and technologies while developing both technical and soft skills in a collaborative, global environment.