Oracle Fusion HCM Support Engineer

Oracle is seeking a talented Fusion HCM Support Engineer to join their growing cloud team. This role combines technical expertise with customer support, focusing on providing post-sales support and solutions to Oracle's customer base. As a Support Engineer, you'll be responsible for resolving technical issues, troubleshooting product implementations, and maintaining high customer satisfaction levels.

The position requires a strong technical foundation with good SQL knowledge and understanding of HCM systems. You'll work with both technical and non-technical stakeholders, requiring excellent communication skills and the ability to explain complex concepts clearly. The role involves investigating and learning the latest cloud technologies while influencing product supportability and usability.

Oracle offers a comprehensive benefits package including medical insurance, life insurance, and retirement options. The company is committed to diversity and inclusion, creating an environment where all kinds of people can be themselves and do their best work. With over 40 years of industry leadership, Oracle continues to drive innovation in cloud solutions and enterprise software.

The role is based in Bucharest, Romania, and requires 3-5+ years of relevant experience. You'll be joining a collaborative team that works closely with Development, Product Management, and other Oracle teams. This is an excellent opportunity for someone with a background in customer support, software support, or implementation who wants to grow their career in cloud technologies.

Key responsibilities include acting as a technical interface to customers, troubleshooting complex issues, and helping define future support processes. You'll need to master both technical and functional areas while having the ability to create diagnostic tools and influence product design through feedback to development.

Oracle provides a supportive work environment with opportunities for professional growth and development. The company's global presence offers exposure to diverse projects and the chance to work with cutting-edge technologies in the cloud computing space.