Oracle Fusion HCM Support Engineer

Oracle is seeking a Fusion HCM Support Engineer to join their growing Cloud team. This role combines technical expertise with customer support, focusing on post-sales support and solutions for Oracle's customer base. As a Support Engineer, you'll be the technical interface between Oracle and its customers, working on complex problem resolution related to Oracle Fusion HCM Cloud products.

The position requires strong troubleshooting skills and the ability to analyze details while working with sometimes incomplete data. You'll need good SQL understanding and the ability to influence and maintain cooperative relationships across various audience levels, from executives to technical specialists.

The role involves investigating and learning the latest technology, working with upcoming fusion products, and influencing product supportability and usability. You'll be part of shaping how Oracle Software Support handles Fusion products while also improving the product for customer benefit.

Key responsibilities include acting as a point of contact for HCM solution implementations, independently researching and developing solutions for customer issues, and maintaining high customer satisfaction levels. The position requires 3-5+ years of experience, preferably with some background in HCM implementation, support, or consulting.

Oracle offers a comprehensive benefits package and promotes an inclusive workplace where innovation thrives. The company provides competitive compensation, flexible medical and life insurance options, retirement benefits, and encourages community involvement through volunteer programs.

This is an excellent opportunity for someone with both technical aptitude and strong customer service skills who wants to work with cutting-edge cloud technology at a global leader in enterprise software.