Oracle Fusion HCM Support Engineer

Oracle is seeking a Fusion HCM Support Engineer to join their growing Cloud team. This role combines technical expertise with customer support, focusing on post-sales support and solutions for Oracle's customer base. As a Support Engineer, you'll be the technical interface between Oracle and its customers, working on complex problem resolution related to Oracle Fusion HCM Cloud products.

The position requires strong troubleshooting skills and SQL knowledge, along with the ability to analyze details and synthesize "big picture" solutions, often working with incomplete or ambiguous data. You'll be part of a team that shapes product supportability, usability, and maintenance while influencing product design through direct feedback to development.

Oracle offers a collaborative environment where you'll work closely with Development, Product Management, and other Oracle teams. The role provides unique opportunities to learn the latest technology and upcoming fusion products while helping define future support processes.

Key aspects of the role include investigating technical issues, providing customer support, and maintaining high customer satisfaction levels. You'll need to master complex technical and functional areas, create diagnostic tools, and work independently while researching and developing solutions.

Oracle values diversity and inclusion, operating with integrity for over 40 years. They offer competitive benefits, work-life balance, and opportunities for professional growth. The company provides comprehensive benefits including medical, dental, vision, life insurance, and retirement options, along with volunteer programs for community engagement.

This role is perfect for someone with a background in customer support, software support, or implementation who has a strong interest in Cloud technologies and wants to work with cutting-edge enterprise solutions.