Principal Advanced Support Engineer (Oracle DBA) - Malaysia

Oracle

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Backend

Principal Software Engineer

In-Person

10+ years of experience

Enterprise SaaS

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Description For Principal Advanced Support Engineer (Oracle DBA) - Malaysia

Customer Success Services (CSS) is a global organization which delivers mission critical, tailored support services to our customers. Our Advanced Support Engineers provide highly proactive and preventive support with diagnostic and monitoring tools to anticipate, identify and remediate issues for all Oracle mission critical systems. We help the largest and most committed customers of Oracle utilize Oracle's products in the best possible way. We maintain a very strong relationship with their IT staff through fast problem resolution and customized proactive services. We act as a true partner in helping them achieve their business objectives through our products and services.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

The ideal candidate should have:

BS and/or MS in Computer Science or equivalent preferred
At least 10 plus years of experience with Oracle Database as a DBA/Consultant/Support Engineer
Expert knowledge of Oracle Database, Oracle RAC, Oracle ASM
Strong DBA skills and relevant working experience with Oracle Database 11g to 19c
Oracle GoldenGate Skills are highly desired
Experience implementing high availability features of Oracle Database
Experience with Engineered systems such as Exadata is a plus
Sharp technical troubleshooting skills
A good understanding of support processes
Ability to manage escalated technical situations & develop action plans
Ability to spot proactive services that benefit of customer
Ability to facilitate issues with Development and Support
Strong analytical skills and independent worker
Oracle OCP DBA certifications
Some travel may be required for training or customer visit

Last updated 8 months ago

Responsibilities For Principal Advanced Support Engineer (Oracle DBA) - Malaysia

Be an expert member of the problem-solving/avoidance team
Solve extremely complex, often previously unknown, critical customer issues
Perform assigned duties with a high level of autonomy
Report to management on customer status and technical matters regularly
Work with very limited guidance from management
Provide expert technical advice to customers and Oracle employees

Requirements For Principal Advanced Support Engineer (Oracle DBA) - Malaysia

BS and/or MS in Computer Science or equivalent preferred
At least 10 plus years of experience with Oracle Database as a DBA/Consultant/Support Engineer
Expert knowledge of Oracle Database, Oracle RAC, Oracle ASM
Strong DBA skills and relevant working experience with Oracle Database 11g to 19c
Oracle GoldenGate Skills are highly desired
Experience implementing high availability features of Oracle Database
Experience with Engineered systems such as Exadata is a plus
Sharp technical troubleshooting skills
A good understanding of support processes
Ability to manage escalated technical situations & develop action plans
Ability to spot proactive services that benefit of customer
Ability to facilitate issues with Development and Support
Strong analytical skills and independent worker
Oracle OCP DBA certifications