Principal Engineer, CSS Global SaaS & Apps Delivery, AM4HC

This role is highly technical and is named to customers to provide technical leadership and advice to other delivery teams to maximize customer satisfaction, assure Quality and maintain control of the services delivered in close collaboration with the ACS Technical Account Manager (TAM) to customers. The PSE is responsible to manage the technical resolution of critical Incidents when the customer's business function is down.

As the technical leader, the PSE works closely and directly with customer representatives, TAM, and different AM&R tiers to ensure that the services described in the AM&R contract are delivered efficiently and with the highest standards of quality. The PSE role is mainly focused on technical proactive support which is a key differentiator in the AM&R support model. The PSE tracks the AM&R service delivery very closely and continuously in order to quickly detect and address any possible gaps.

We're looking for a Senior Professional with technical hands-on expertise in one of the following areas: Linux/Solaris OS, Cloud OCI, Oracle Database, Exacta, MDW components, Oracle Apps. The ideal candidate should have at least 10 years of experience in a senior technical role within an IT support organization, expert-level expertise in Oracle software products, and strong background in IT support discipline. The role requires excellent communication skills in English, ability to work with Fortune 100 customers in pressured situations, and expertise in cloud-based services.

Key responsibilities include maintaining high levels of customer satisfaction, ensuring service delivery within contractual scope, maintaining operational stability of customer environments, leading technical resolution for critical incidents, and driving proactive support initiatives.

Oracle offers a competitive suite of employee benefits, including flexible medical, life insurance, and retirement options. The company is committed to diversity, work-life balance, and giving back to communities through volunteer programs.