Principal Technical Account Manager

Oracle

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. With a 40+ year history, Oracle partners with industry leaders in almost every sector. The company is committed to diversity, inclusion, and fostering a work environment where employees can thrive and make a difference.

Mumbai, Maharashtra, India

Backend

Principal Software Engineer

In-Person

5,000+ Employees

10+ years of experience

Enterprise SaaS

This job posting may no longer be active. You may be interested in these related jobs instead:

Description For Principal Technical Account Manager

The Principal Technical Account Manager at Oracle is responsible for being the single point of contact for customers, providing technical guidance on database technology adoption, and managing contract delivery. Key responsibilities include:

Acting as a customer advocate and demonstrating customer obsession
Providing technical guidance on database and DB products
Managing contract or delivery engagement
Proactively managing risks and issues
Handling customer escalations
Monitoring and reporting revenue forecasts and margin estimates
Operating in line with Oracle ACS's business processes and procedures

Required skills and qualifications:

Strong troubleshooting skills on Database and Database technology products
Expertise in performance issue analysis and resolution
Knowledge of Oracle Database best practices
Excellent communication, organizational, and technical skills
Experience in service delivery and/or project management
Knowledge of Oracle products and services, including HW platforms and OS
Experience with Enterprise Customers
Strong relationship-building skills
Ability to work under pressure in highly escalated situations
Decision-making and problem-solving skills
10+ years of experience

The role offers opportunities to work on cutting-edge cloud solutions and be part of a diverse and inclusive workforce. Oracle provides competitive benefits, including flexible medical, life insurance, and retirement options, as well as volunteer programs for community engagement.

Last updated 9 months ago

Responsibilities For Principal Technical Account Manager

Be the single point of contact within Oracle for the customer, acting as their advocate for the service
Provide technical guidance on adoption of database technology
Manage the contract or delivery engagement
Proactively manage the contract delivery to completion / customer acceptance
Proactively report on potential risks / issues that may impact service delivery or customer satisfaction
Manage customer escalations
Ensure all contract-related systems and documentation are up to date and accurate
Monitor and report revenue forecast and margin estimates
Work in line with customer working practices and procedures, if contractually agreed
Operate in line with Oracle ACS's business processes and procedures

Requirements For Principal Technical Account Manager

Strong troubleshooting skills on Database and Database technology products
Expertise in Performance issue analysis and providing resolution
Knowledge of Oracle Database Best practices
Excellent communication, organizational, and technical skills
Strong experience in service delivery and/or project management
Knowledge of Oracle products and services, including HW platforms and OS
Experience with Enterprise Customers
Excellent relationship building skills
Ability to work under pressure in highly escalated situations
Decision making and problem-solving skills

Benefits For Principal Technical Account Manager

Competitive suite of employee benefits
Flexible medical, life insurance and retirement options
Volunteer programs for community engagement