Principal Technical Support Engineer

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

This position is for supporting Fusion Supply Chain Applications (Supply Chain Planning, Manufacturing and Maintenance products). You will research, resolve and respond to complex issues across the Application product lines and product boundaries, demonstrate strong follow-through, and consistently keep commitments to customers and partners. You'll ensure that each customer is handled with a professional attitude and the highest level of service.

As part of the Fusion Supply Chain Management Support team, you will learn the latest technology and help influence product supportability, usability, maintenance, and installation/configuration. The team works closely with the Fusion Development team and other Oracle teams directly involved in Fusion Products.

Required skills and qualifications:

• Strong Supply Chain / Procurement functional knowledge
• Excellent communication skills dealing with customers (internally and externally)
• Exceptional diagnostic and troubleshooting skills
• Desire to learn new technologies
• B.S. in Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry with a 3.0 GPA or equivalent professional experience
• 6 to 10+ years of experience
• Knowledge in areas such as XML, Java, J2EE, Oracle ADF, SOA, and Web Services is an advantage

Oracle offers a comprehensive benefits package, including medical and dental insurance, disability coverage, 401(k) with company match, paid time off, and various other perks. The company is committed to diversity, inclusion, and providing equal employment opportunities.