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Senior Technical Operations Engineer

Oracle Cloud Infrastructure (OCI) builds the more intelligent future of cloud, focusing on government, classified, and sovereign cloud regions.
DevOps
Senior Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Senior Technical Operations Engineer

At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team focused on bringing the world's most important work to OCI. We build and operate government, classified, and sovereign cloud regions to be reliable and high performance, just like our public cloud.

As a Senior Technical Operations Engineer, you will be responsible for the operation of production environments, including systems and databases, supporting critical business operations. You'll perform administration and analysis for multiple production environments and recommend solutions to improve availability, performance, and supportability. This role combines deep technical knowledge with administration/analysis of Oracle's Cloud Infrastructure to provide escalation support for complex production environment problems related to growth, scaling, cloud leveraging, high performance, and high availability requirements.

The position requires rotation across day and night shifts for 24/7 support coverage. You'll be working with cutting-edge cloud technology while supporting government and classified environments. This is an excellent opportunity for someone passionate about cloud operations and infrastructure who wants to work on mission-critical systems at scale.

The role requires Singaporean citizenship or permanent residency and ability to obtain security clearance due to the nature of government projects involved. You'll be part of a team that values customer focus, technical excellence, and continuous learning while building and maintaining some of the most important cloud infrastructure in the region.

Last updated a day ago

Responsibilities For Senior Technical Operations Engineer

  • Install, monitor, maintain, support, and optimize all production server hardware and software
  • Provide technical support for complex technical issues including leading problem management cases
  • Coordinate escalated support cases and lead technical resources and third-party vendors
  • Responsible for Oracle production environments and system upgrades
  • Provide support and administration on a 24/7 basis with rotation across day and night shifts

Requirements For Senior Technical Operations Engineer

Linux
Kubernetes
  • Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization
  • Understanding of infrastructure as code tooling
  • Experience participating in or running incident bridges
  • Customer focus, with a passion for delighting customers
  • Experience in cloud technical support, operations, NOC or similar preferred
  • Ability to quickly learn new technical disciplines and train others
  • Must be Singaporean or PR
  • Security clearance required

Benefits For Senior Technical Operations Engineer

Medical Insurance
Dental Insurance
Vision Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401k

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