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Service Operations Engineer 3

A world leader in cloud solutions, using tomorrow's technology to tackle today's challenges for over 40+ years.
$79,100 - $158,200
Cloud
Staff Software Engineer
In-Person
5,000+ Employees
8+ years of experience
Enterprise SaaS · Cloud

Description For Service Operations Engineer 3

Oracle is seeking a Service Operations Engineer 3 to join their cloud infrastructure team. This role is responsible for managing and optimizing production environments, including systems and databases that support critical business operations. The position combines deep technical expertise with administration and analysis skills to provide escalation support for complex production environment challenges. The ideal candidate will focus on improving availability, performance, and supportability while handling issues related to growth, scaling, cloud leveraging, and high-availability requirements.

The role requires hands-on experience with Oracle's Cloud Infrastructure and the ability to work in a fast-paced environment. You'll be part of a team that ensures consistent system uptime in a cloud environment, working with both hardware and software components of the Oracle technology stack. This position offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge cloud technology at a global scale.

Key aspects of the role include technical escalation support, production environment optimization, and system administration. The position requires participation in an on-call rotation and the ability to obtain security clearance. Oracle offers a collaborative work environment with opportunities for professional growth and development, along with a comprehensive benefits package including healthcare, retirement plans, and various work-life balance programs.

This is an excellent opportunity for experienced engineers looking to work with enterprise-scale cloud infrastructure while contributing to critical business operations at one of the world's leading technology companies. The role offers exposure to complex technical challenges and the chance to work with advanced cloud technologies while providing essential services to Oracle's global customer base.

Last updated 2 months ago

Responsibilities For Service Operations Engineer 3

  • Install, monitor, maintain, support, and optimize all production server hardware and software
  • Provide escalated technical support for complex technical issues
  • Lead problem management cases and provide management status
  • Coordinate escalated support cases and lead technical resources
  • Assist with server operating system and application upgrades, bug fixes, and patching
  • Work on standardization projects for hardware and software under Oracle technology stack
  • Provide on-call support on a rotating basis

Requirements For Service Operations Engineer 3

Linux
  • 6 to 10+ years of experience
  • Security clearance required
  • English language proficiency (reading, writing, speaking)
  • Deep technical knowledge of Oracle's Cloud Infrastructure
  • Experience with production environment administration

Benefits For Service Operations Engineer 3

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
Mental Health Assistance
Education Budget
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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