Technical Analyst 1-Support

As a member of the Support organization at Oracle, your focus will be to deliver support and solutions to Oracle employees while serving as an advocate for customer needs. You will be the primary point of contact for customers, responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Associate Support Engineer, you will be the technical interface to internal customers for resolution of problems related to installation, recommended maintenance, and hardware and software issues. Your primary task will be to provide level one support to customers who contact the Employee Support channels and maintain a high level of customer satisfaction while meeting guidelines.

This role involves problem-solving with assistance and guidance in understanding and applying company policies and procedures. As an entry-level technical position, a technical degree is preferred (BS in Computer Science, Management Information Systems, Science, Engineering, or Math with a 3.0 GPA) or a functional degree with a technical higher degree. In lieu of a degree, 3 years of professional experience and professional certification (e.g., CNE, MCSE, CPA, Oracle) may be substituted.

Key responsibilities include:

• Serving as the first point of contact for employees seeking technical assistance
• Providing direction in the use of resources and applications
• Installing, configuring, and supporting workstation software, hardware, and printers
• Troubleshooting system and network problems
• Collaborating with others to resolve complex issues
• Identifying and suggesting improvements on procedures

The position requires the ability to work in a 24/7/365 support environment, with a work schedule of Saturday to Wednesday. The role is based in Mumbai, India, and requires working from office locations.