Technical Support Engineer - CRM

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
Backend
Mid-Level Software Engineer
Hybrid
Enterprise SaaS

Description For Technical Support Engineer - CRM

Do you have experience with CRM tools? Are you willing to learn technical background of NetSuite? We are looking for Technical Support Specialists who are smart, able to analyze problems, troubleshoot, absorb new knowledge quickly and use the gained knowledge to make own decisions.

Why Us? You'll be surrounded by smart, innovative, caring people — invested in our customers and the community. If you're looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.

What do we deliver? NetSuite enables companies to manage core business operations in a single cloud-based system including:

  • Enterprise Resource Planning (ERP)
  • Accounting
  • Customer Relationship Management (CRM)
  • E-commerce

Responsibilities:

  • Assist customers with product related enquiries, troubleshoot customer concerns and apply resolutions
  • Contribute ideas to resolve problems to better serve the customer and/or improve productivity
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification
  • Solve problems that may be unstructured and that may require reliance on conceptual thinking
  • Document key scenarios for future usage
  • Determine priorities and ensure proper escalation when necessary
  • Maintain accurate information flow between internal teams and customers

Qualification and Skills:

  • Advanced English - effective communication both in oral and written form
  • Ability to understand customer's business processes
  • Analytical skills with focus on detail
  • Ability to learn and adapt quickly, willingness to work in a dynamic environment
  • A sense for prioritization
  • Ability to think outside the box and to come up with creative solutions for our customers' concerns
  • Basic knowledge of SQL, HTML and FreeMarker is a big plus
  • Experience with ERP Systems is an advantage

We offer:

  • Extensive training and support for new hires
  • Opportunity to support a great product and be part of a growing team
  • Competitive salary
  • Friendly and open atmosphere, easy to approach management
  • Work in a new office in a central location and/or work from home (within the Czech Republic)
  • Recognition of achievements
  • Company benefits

Career Level - IC2

Last updated 14 days ago

Responsibilities For Technical Support Engineer - CRM

  • Assist customers with product related enquiries, troubleshoot customer concerns and apply resolutions
  • Contribute ideas to resolve problems to better serve the customer and/or improve productivity
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification
  • Solve problems that may be unstructured and that may require reliance on conceptual thinking
  • Document key scenarios for future usage
  • Determine priorities and ensure proper escalation when necessary
  • Maintain accurate information flow between internal teams and customers

Requirements For Technical Support Engineer - CRM

  • Advanced English - effective communication both in oral and written form
  • Ability to understand customer's business processes
  • Analytical skills with focus on detail
  • Ability to learn and adapt quickly, willingness to work in a dynamic environment
  • A sense for prioritization
  • Ability to think outside the box and to come up with creative solutions for our customers' concerns
  • Basic knowledge of SQL, HTML and FreeMarker is a big plus
  • Experience with ERP Systems is an advantage

Benefits For Technical Support Engineer - CRM

Medical Insurance
Vision Insurance
Dental Insurance
  • Extensive training and support for new hires
  • Opportunity to support a great product and be part of a growing team
  • Competitive salary
  • Friendly and open atmosphere, easy to approach management
  • Work in a new office in a central location and/or work from home (within the Czech Republic)
  • Recognition of achievements
  • Company benefits

Interested in this job?

Jobs Related To Oracle Technical Support Engineer - CRM

Web Solutions Engineer, Learning and Development, Tech, Mastery

Web Solutions Engineer at Google developing product and skills training, leveraging AI for transformative learning experiences.

Software Engineer II, Shopping Metrics

Google is seeking a Software Engineer II for their Shopping Metrics team to develop next-generation technologies and improve user experiences.

Senior Software Engineer, Infrastructure, Google Cloud

Senior Software Engineer role at Google Cloud, focusing on infrastructure development and large-scale systems.

Software Engineer, People with Disabilities

Mid-level Software Engineer role at Google for People with Disabilities, focusing on next-gen technologies and large-scale systems.

Platform Kernel Engineer, ChromeOS

Google seeks Platform Kernel Engineer for ChromeOS in San Jose, focusing on Linux kernel development and innovative OS solutions.