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Senior Site Reliability Engineer

Owner is the all-in-one platform that restaurants use to succeed online, providing tools for websites, online orders, branded apps, and marketing automation.
$170,000 - $210,000
Site Reliability
Senior Software Engineer
Remote
101 - 500 Employees
5+ years of experience
Enterprise SaaS · E-Commerce

Description For Senior Site Reliability Engineer

Owner.com is revolutionizing the restaurant technology space with their all-in-one platform that helps independent restaurants thrive in the digital age. As a Senior Site Reliability Engineer, you'll be instrumental in maintaining and scaling the infrastructure that powers thousands of restaurants and serves millions of diners. The role combines site reliability engineering with DevOps enablement, focusing on system uptime, performance, and developer enablement.

The company has shown impressive growth, expanding from under 100 to nearly 200 employees in 2024, with talent from leading companies like Shopify, HubSpot, and Stripe. The platform processes hundreds of millions of online orders and has generated tens of millions in revenue in just over 3 years.

You'll work with a modern tech stack including AWS, Terraform, ECS/Fargate, and various databases, while collaborating with cross-functional teams across different time zones. The role offers significant technical challenges, from maintaining sub-100ms API response times to scaling multi-TB workloads.

The position offers competitive compensation ($170K-$210K) with equity, full remote flexibility, and comprehensive benefits. You'll be joining a mission-driven company that's not just building technology, but helping local businesses survive and thrive in the digital age. The role provides an excellent opportunity to make a direct impact on both the technical infrastructure and the success of thousands of restaurants.

Last updated a day ago

Responsibilities For Senior Site Reliability Engineer

  • Design for reliability with SLOs/SLIs and self-healing architectures
  • Build and maintain observability systems and dashboards
  • Automate deployments through Buildkite pipelines and Terraform modules
  • Implement security measures and compliance standards
  • Manage and scale data-stores (Postgres, MongoDB, Kafka)
  • Lead incident response and post-mortems
  • Mentor and collaborate with other engineers

Requirements For Senior Site Reliability Engineer

Node.js
TypeScript
MongoDB
PostgreSQL
Kafka
React
  • 5+ years running production workloads on AWS with infrastructure-as-code
  • Experience with container orchestration and blue/green deployments
  • Depth in at least two core datastores (Postgres, MongoDB, Kafka)
  • Fluency with CI/CD pipelines
  • Experience with monitoring/alerting in Datadog or similar
  • Strong grasp of linux networking, load balancing, and CDN concepts
  • Excellent incident-management and root-cause analysis skills
  • Passion for customer-centric thinking and continuous learning

Benefits For Senior Site Reliability Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Equity
  • 100% remote across the U.S. or Canada
  • Comprehensive health, dental, and vision coverage
  • Home-office stipend
  • Top-tier laptop and work tools
  • Twice-annual team off-sites
  • Generous pre-IPO equity package

Interested in this job?

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