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Technical Product Specialist (Post-Sales Engineer, Technical Account Manager)

PortSwigger is a fast-growing company in the cybersecurity market, known for its innovative products and strong company culture.
$70,000 - $120,000
Mid-Level Software Engineer
In-Person
51 - 100 Employees
3+ years of experience
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Description For Technical Product Specialist (Post-Sales Engineer, Technical Account Manager)

Join PortSwigger, a fast-growing company in the cybersecurity market, as a Technical Product Specialist. In this role, you'll use your problem-solving and communication skills to delight customers and drive business growth. You'll work closely with the technical support team, developing deep product knowledge to help customers deploy and use PortSwigger products in various environments (cloud, on-premise, CI/CD pipelines).

Key responsibilities include:

  • Providing technical support and guidance to customers
  • Developing expertise in PortSwigger products and customer needs
  • Contributing insights to create best practices and enhance product roadmaps
  • Assisting with product deployment in various environments
  • Communicating complex technical concepts to a diverse audience

The ideal candidate has a strong personal interest in technology, excellent communication skills, and a passion for problem-solving. Experience in pre-sales engineering or technical support in the software industry is preferred, along with knowledge of cloud solutions and DevSecOps.

PortSwigger offers a supportive and diverse work environment, with a strong focus on company culture. They provide excellent salaries above market level, share options, and a comprehensive benefits package. The company values professional and personal development, offering support from Team Leaders and Tribal Elders.

Join PortSwigger to be part of a passionate team that produces amazing outcomes for customers and colleagues in the exciting field of cybersecurity.

Last updated 9 months ago

Responsibilities For Technical Product Specialist (Post-Sales Engineer, Technical Account Manager)

  • Develop deep product knowledge to help customers deploy and use PortSwigger products
  • Work with the technical support team
  • Assist customers in various environments (cloud, on-premise, CI/CD pipelines)
  • Provide insights to create best practices
  • Contribute to enhancing product roadmaps
  • Communicate complex technical concepts with precision
  • Solve customer problems and deliver solutions
  • Pursue open-ended investigations into obscure problems
  • Conduct research to obtain relevant knowledge

Requirements For Technical Product Specialist (Post-Sales Engineer, Technical Account Manager)

Linux
  • Strong personal interest in technology
  • Excellent communication skills (written and oral)
  • Problem-solving abilities
  • Methodical thinking and research skills
  • Tenacity and conscientiousness
  • Passion for technology and interest in security through continuous deployment in DevOps
  • Strong customer service orientation
  • Experience in pre-sales engineering or technical support in the software industry (preferred)
  • Familiarity with cloud solutions and DevSecOps (ideal)
  • Ability to adapt communication style to varied audiences
  • Fast learner capable of absorbing and applying broad technical knowledge

Benefits For Technical Product Specialist (Post-Sales Engineer, Technical Account Manager)

Equity
  • Generous base salary above market level
  • Share options
  • Comprehensive benefits package
  • Professional and personal development opportunities
  • Support from Team Leaders and Tribal Elders
  • Diverse and inclusive work environment

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