Production Support Engineer

Qode is seeking a Production Support Engineer for a hybrid role in Cleveland, OH, and Pittsburgh, PA. This position focuses on maintaining and supporting production applications, managing incidents, and ensuring system reliability. The ideal candidate will have 3+ years of L2 Production Support experience, strong knowledge of ServiceNow, and expertise in handling certificates and Java microservices. The role involves critical responsibilities such as incident management, certificate management, compliance tasks, and disaster recovery planning. The position requires both technical expertise and strong soft skills, including independent operation and effective communication. The role offers an opportunity to work with modern technologies and contribute to maintaining crucial production systems. Knowledge of additional tools like Jenkins, Git, and networking concepts is advantageous.