Customer Success Engineer - East / Central

Quantum Metric, a leader in Continuous Product Design, is seeking a Customer Success Engineer to join their remote-first team. This role combines technical expertise with client relationship management, where you'll support major brands in implementing and optimizing the Quantum Metric platform. You'll work at the intersection of technical implementation and customer success, developing custom JavaScript solutions and configuring analytics dashboards while managing client relationships.

The position offers a competitive salary range of $90,000-$120,000 plus bonus, along with comprehensive benefits including nearly fully-paid medical insurance, 401k matching, and unlimited PTO. The company stands out for its strong culture focused on employee development, diversity, and work-life balance, evidenced by their unique RECHARGE program offering 3 weeks of disconnected time after 3 years of service.

As a Customer Success Engineer, you'll architect solutions for clients' digital strategies, develop custom JavaScript functions, and ensure successful platform implementation. The role requires strong technical skills in JavaScript and web technologies, combined with excellent communication abilities to work with diverse stakeholders. The position involves about 10% travel and offers the flexibility of remote work.

Quantum Metric has been consistently recognized on Inc 5000 and Deloitte 500 lists, with a remarkable 98% customer retention rate. They serve 40% of the world's internet users across various industries. The company's commitment to employee success is reflected in their comprehensive onboarding, training programs, and numerous professional development opportunities. This role presents an excellent opportunity for someone looking to combine technical expertise with client-facing responsibilities in a rapidly growing, employee-focused organization.