Senior Customer Success Engineer

Rasa, a leader in generative conversational AI, is seeking a Senior Customer Success Engineer to join their Customer Success team. This role represents a unique opportunity to work at the intersection of technical implementation and customer success in the AI industry.

The position involves working directly with enterprise customers as their trusted technical partner, helping them accelerate their adoption of Rasa's AI solutions. As a Senior Customer Success Engineer, you'll be responsible for providing technical guidance, strategic advice, and hands-on support to optimize customers' AI assistants. The role requires deep technical expertise in conversational AI or NLP/LLM-based technologies, along with strong customer-facing skills.

What makes this role particularly exciting is the clear growth path through Resident AI Engineer (RAI) missions, where you can take on more specialized technical implementations and optimizations for specific clients. The position offers a perfect blend of technical challenge and customer interaction, making it ideal for engineers who enjoy both coding and consulting.

The company offers an attractive remote-first environment with comprehensive benefits, including flexible hours, professional development opportunities, and regular team events. Rasa's position as a privately-held company backed by major investors like PayPal, Accel, and Andreessen Horowitz suggests strong stability and growth potential.

This role would be particularly appealing for someone with a background in Python, cloud technologies, and DevOps, who wants to work with cutting-edge AI technology while having a direct impact on customer success. The company's commitment to inclusive growth and their global presence makes it an attractive opportunity for candidates looking to work in a diverse, forward-thinking environment.