Senior Customer Success Engineer

Rasa, a leader in generative conversational AI, is seeking a Senior Customer Success Engineer to join their Customer Success team. This role combines technical expertise in AI/ML with customer-facing responsibilities, making it an ideal position for engineers passionate about both technology and client success. The position offers the unique opportunity to work with enterprise customers, helping them optimize their AI assistants while contributing to product development through customer feedback.

The role involves deep technical work with Rasa's conversational AI platform, requiring expertise in Python, cloud technologies, and preferably Kubernetes. As a Senior CSE, you'll be the bridge between Rasa's technical capabilities and customer needs, providing both strategic guidance and hands-on technical support. The position offers a clear growth path to Resident AI Engineer roles, where you can work even more closely with specific clients on their AI projects.

Working in a remote-first environment, you'll enjoy substantial benefits including flexible hours, professional development opportunities, and comprehensive health coverage. The company culture emphasizes continuous learning, with dedicated education days and regular team events. This role is perfect for someone who combines strong technical skills with excellent communication abilities and wants to be at the forefront of conversational AI technology.

The position offers the opportunity to work with a diverse, global team while helping shape the future of AI-driven customer interactions. Rasa's backing by major investors like PayPal and Andreessen Horowitz, combined with their commitment to open source and innovation, makes this an exciting opportunity for someone looking to make a significant impact in the AI industry.