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Production Support Engineer – Platforms

Canada's biggest bank and one of the largest in the world based on market capitalization, serving 16+ million clients across 34+ countries.
DevOps
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Finance

Description For Production Support Engineer – Platforms

RBC, Canada's largest bank and a global financial institution, is seeking an experienced Production Support Engineer (SRE) to join their technology team. This role combines DevOps practices with traditional system administration, focusing on maintaining and improving the reliability of RBC's critical systems.

The position offers an opportunity to work with cutting-edge technologies including cloud platforms, containerization, and modern monitoring tools. You'll be part of a team responsible for ensuring the high availability and performance of production systems, implementing preventive measures, and driving continuous improvement in support processes.

The ideal candidate will bring strong technical expertise in areas such as Python scripting, Kubernetes, and cloud platforms, combined with excellent problem-solving and communication skills. This role provides an excellent opportunity to work with a diverse team of 84,000+ employees across 34 countries, contributing to RBC's mission of helping clients thrive and communities prosper.

Key aspects of the role include participating in on-call rotations, mentoring junior engineers, and collaborating with cross-functional teams to resolve complex technical challenges. The position offers the stability of working with one of the world's largest financial institutions while staying at the forefront of technology innovation in the banking sector.

Working at RBC means joining an organization that values inclusion and diversity, offering comprehensive benefits and the opportunity to make a significant impact on critical financial systems used by millions of customers globally.

Last updated 32 minutes ago

Responsibilities For Production Support Engineer – Platforms

  • Monitor production systems and applications to ensure high availability and performance
  • Troubleshoot and resolve complex production issues in a timely manner
  • Collaborate with development and QA teams to identify and fix bugs
  • Implement and maintain advanced monitoring, logging, and alerting solutions
  • Perform root cause analysis for incidents and implement preventive measures
  • Develop and maintain comprehensive documentation for production support processes
  • Lead and participate in on-call rotation to provide 24/7 support
  • Mentor and guide junior production support engineers
  • Continuously improve production support processes and tools

Requirements For Production Support Engineer – Platforms

Python
Kubernetes
  • Bachelor's degree in Computer Science, Engineering, or related field
  • 5+ years of experience in production support, system administration, or related role
  • Proficiency in scripting languages such as Python, Bash, or similar
  • Strong experience with monitoring and logging tools (Prometheus, Grafana, ELK stack)
  • In-depth knowledge of cloud platforms (OCP, Azure, or Google Cloud)
  • Proficiency with containerization technologies and Kubernetes
  • Strong problem-solving skills
  • Excellent communication and collaboration skills

Benefits For Production Support Engineer – Platforms

Medical Insurance
Dental Insurance
Vision Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance

Interested in this job?

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