Quality Engineer, Call Intelligence (Contract)

Replicant, a leader in Contact Center Automation, is revolutionizing customer service through AI and LLM technology. We're seeking a Quality Engineer to join our Contact Intelligence team to help build and maintain our conversation intelligence product. The role offers a unique opportunity to work with cutting-edge AI technology, handling millions of AI calls per month for Fortune 500 customers.

As a Quality Engineer, you'll be instrumental in ensuring the quality of our AI-powered customer service platform. You'll work on improving datasets for LLM models, review call recordings, create and execute test cases, and collaborate closely with cross-functional teams. The position requires expertise in QA for customer support centers, API testing, and a strong foundation in quality assurance practices.

The role offers an excellent opportunity for growth in a rapidly expanding company that has grown 3x in team size and 4x in revenue. You'll be working in a remote-first environment with a culture built on three core values: Blade Runners (ownership and pride), Bread Makers (humility and collaboration), and Självdistans (self-reflection and objectivity).

We offer competitive compensation, comprehensive benefits, and the chance to work with cutting-edge AI technology. The position is ideal for someone who is passionate about AI and customer service automation, enjoys solving complex problems, and wants to make a significant impact in transforming how businesses handle customer support.