Engineer, Remote Support

Rockwell Automation, a global leader in industrial automation with over 28,000 employees, is seeking a Remote Support Engineer to join their Information Software team. This role focuses on providing technical support for FactoryTalk View Site Edition and FactoryTalk Optix, working with customers to resolve application and product issues across various industries. The position offers a hybrid work arrangement based in either Mayfield Heights, OH or Milwaukee, WI.

The ideal candidate will have 2+ years of experience in industrial automation systems, strong technical knowledge of FactoryTalk OperationSuite Software products, and expertise in various programming languages and technologies. Key responsibilities include providing technical support via phone and email, creating documentation, and maintaining 24/7 support coverage when needed.

This role presents an excellent opportunity for a technical professional to work with leading automation software and technology while making a meaningful impact on industrial operations. The company offers comprehensive benefits including health insurance, 401k, paid time off, and flexible work arrangements. Rockwell Automation's commitment to innovation and sustainability, combined with their global reach, makes this an attractive position for those interested in industrial technology and customer support.