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Agentforce Engineer

Global leader in CRM and cloud-based enterprise software solutions.
Backend
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
AI · Enterprise SaaS

Description For Agentforce Engineer

Join Salesforce as an Agentforce Engineer and be at the forefront of embedding intelligent AI-powered agents into Salesforce environments. This role combines Salesforce expertise with cutting-edge AI technology to enhance customer interactions and automate complex business processes. As a trusted advisor, you'll work directly with customers to implement and optimize AI-driven solutions within their Salesforce ecosystem.

You'll be responsible for designing and deploying intelligent agents that meet compliance requirements and business goals while ensuring optimal performance and user experience. The role requires deep technical knowledge of Salesforce platforms, AI/ML technologies, and strong skills in prompt engineering and LLM integration. You'll collaborate with cross-functional teams, including product experts and account teams, to deliver measurable business outcomes.

The ideal candidate brings strong technical capabilities in cloud technologies, Salesforce platforms, and AI implementation, combined with excellent communication skills to work effectively with both technical and business stakeholders. You'll need to understand complex business requirements and translate them into practical AI-driven solutions while maintaining high standards of compliance and security.

This position offers the opportunity to work with cutting-edge AI technology while building and maintaining critical business solutions for enterprise clients. You'll be instrumental in shaping how organizations leverage AI within their Salesforce environments, making this an exciting role for someone passionate about both technical innovation and business impact.

Last updated a day ago

Responsibilities For Agentforce Engineer

  • Assess technical and business readiness and map organizational processes through direct customer engagement
  • Lead the end-to-end design, configuration, and deployment of Agentforce agents within Salesforce
  • Recommend opportunities to reengineer processes by combining AI agent capabilities with Salesforce automation tools
  • Define and orchestrate agent actions, configure and maintain agent topics
  • Build and maintain guardrails to govern agent behavior
  • Implement and configure large language models (LLMs) for Salesforce agents
  • Track performance metrics and user feedback
  • Build and maintain knowledge bases and technical documentation
  • Serve as a key feedback conduit between customer implementations and the Salesforce TMP organization

Requirements For Agentforce Engineer

Python
JavaScript
  • 5+ years experience with cloud based technologies and architecture principles
  • Advanced or expert knowledge of Salesforce and Agentforce and AI
  • Experienced with Data Cloud or similar data integration platforms
  • Salesforce Certifications (Advanced Admin, Service Cloud, Data Cloud, Agentforce, or Sales Cloud)
  • Solid understanding of AI concepts, especially conversational AI or intelligent agents
  • Hands-on experience integrating Large Language Models (LLMs) or AI services into applications
  • Experience with AI orchestration frameworks or prompt engineering
  • Strong proficiency in Salesforce Flow, Lightning Web Components (LWC), Apex, Salesforce APIs, and Agent Studio

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