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Agentforce Engineer

Global leader in CRM and cloud-based enterprise software solutions.
$133,400 - $244,200
Backend
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
AI · Enterprise SaaS

Description For Agentforce Engineer

Salesforce is seeking an experienced Agentforce Engineer to spearhead the implementation of AI-powered agents within Salesforce environments. This role represents a unique intersection of Salesforce expertise, business process engineering, and cutting-edge AI technology.

The position demands a technical professional who will be responsible for embedding intelligent AI-powered agents into Salesforce environments, working to enhance customer interactions and automate complex business processes. The role involves close collaboration with customers, internal teams, and stakeholders to translate business requirements into practical AI-driven solutions.

As an Agentforce Engineer, you'll be the primary technical advisor for customers implementing Agentforce solutions. Your responsibilities will span from initial assessment and design to deployment and optimization of AI agents. You'll work hands-on with large language models like GPT-4, implement guardrails for agent behavior, and ensure all solutions meet compliance requirements and business objectives.

The ideal candidate brings 5+ years of cloud technology experience, advanced knowledge of Salesforce platforms, and strong understanding of AI concepts, particularly in conversational AI and intelligent agents. You'll need to demonstrate expertise in Salesforce Flow, Lightning Web Components, Apex, and Agent Studio, along with experience in AI orchestration and prompt engineering.

This role offers the opportunity to work at the forefront of AI implementation within one of the world's leading enterprise software companies. You'll be instrumental in shaping how organizations leverage AI through Salesforce's platform, working with cutting-edge technology while solving complex business challenges. The position provides exposure to various industries and the chance to impact how businesses interact with AI-powered solutions.

Working at Salesforce means joining a company known for its innovative culture and commitment to customer success. You'll be part of a team that's driving the future of enterprise AI implementation, with opportunities to influence product development and best practices in this rapidly evolving field.

Last updated 11 days ago

Responsibilities For Agentforce Engineer

  • Assess technical and business readiness and map organizational processes through direct customer engagement
  • Lead the end-to-end design, configuration, and deployment of Agentforce agents within Salesforce
  • Recommend opportunities to reengineer processes by combining AI agent capabilities
  • Define and orchestrate agent actions, configure and maintain agent topics
  • Build and maintain guardrails to govern agent behavior
  • Implement and configure leading large language models (LLMs)
  • Track performance metrics and user feedback
  • Build and maintain knowledge bases and technical documentation
  • Develop and implement standardized agent deployment processes

Requirements For Agentforce Engineer

Java
JavaScript
  • 5+ years experience with cloud based technologies and architecture principles
  • Advanced or expert knowledge of Salesforce and Agentforce and AI
  • Experienced with Data Cloud or similar data integration platforms
  • Salesforce Certifications (Advanced Admin, Service Cloud, Data Cloud, Agentforce, or Sales Cloud)
  • Solid understanding of AI concepts, especially conversational AI or intelligent agents
  • Hands-on experience integrating Large Language Models (LLMs)
  • Experience with AI orchestration frameworks or prompt engineering
  • Strong proficiency in Salesforce Flow, Lightning Web Components (LWC), Apex, Salesforce APIs, and Agent Studio

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