Agentforce Success Engineer

Global leader in CRM and cloud-based enterprise software solutions
$162,600 - $244,200
Backend
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
AI · Enterprise SaaS

Description For Agentforce Success Engineer

Join Salesforce as an Agentforce Engineer in a role that combines cutting-edge AI technology with enterprise software solutions. This position offers an exciting opportunity to work at the intersection of artificial intelligence and customer relationship management, implementing intelligent AI-powered agents into Salesforce environments.

As an Agentforce Engineer, you'll be responsible for designing, deploying, and optimizing AI agents that enhance customer interactions and automate complex business processes. You'll work directly with customers to understand their needs and translate them into effective AI-driven solutions, while ensuring compliance with business requirements and best practices.

The role requires a unique blend of technical expertise in Salesforce platforms, AI/ML technologies, and business process optimization. You'll be working with leading large language models like GPT-4, implementing sophisticated prompt engineering strategies, and building robust guardrails for AI agent behavior. Your work will directly impact how organizations leverage AI within their Salesforce implementations.

Working at Salesforce means joining a global leader in CRM and cloud computing, with opportunities to influence the future of AI in enterprise software. You'll collaborate with cross-functional teams, including product experts and account teams, while serving as a trusted advisor to customers implementing Agentforce solutions.

The position offers competitive compensation and the chance to work in various major tech hubs across the United States. You'll be at the forefront of AI integration in enterprise systems, helping organizations transform their operations through intelligent automation. This role is perfect for someone who combines strong technical skills with excellent communication abilities and a passion for emerging technologies.

As part of the Customer Success team, you'll play a crucial role in ensuring customers maximize their Agentforce investment while maintaining high standards of performance, security, and user experience. The position offers significant growth potential as AI continues to transform enterprise software solutions.

Last updated 9 minutes ago

Responsibilities For Agentforce Success Engineer

  • Assess technical and business readiness and map organizational processes through direct customer engagement
  • Lead the end-to-end design, configuration, and deployment of Agentforce agents within Salesforce
  • Recommend opportunities to reengineer processes by combining AI agent capabilities
  • Define and orchestrate agent actions, configure and maintain agent topics
  • Build and maintain guardrails to govern agent behavior
  • Implement and configure leading large language models (LLMs)
  • Track performance metrics and user feedback
  • Build and maintain knowledge bases and technical documentation
  • Serve as a key feedback conduit between customer implementations and the Salesforce TMP organization

Requirements For Agentforce Success Engineer

  • 5+ years experience with cloud based technologies and architecture principles
  • Advanced or expert knowledge of Salesforce and Agentforce and AI
  • Experience with Data Cloud or similar data integration platforms
  • Salesforce Certifications (Advanced Admin, Service Cloud, Data Cloud, Agentforce, or Sales Cloud)
  • Solid understanding of AI concepts, especially conversational AI or intelligent agents
  • Hands-on experience integrating Large Language Models (LLMs)
  • Experience with AI orchestration frameworks or prompt engineering
  • Strong proficiency in Salesforce Flow, Lightning Web Components (LWC), Apex, Salesforce APIs, and Agent Studio

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