CCE Engineer

Salesforce, a leading enterprise SaaS company, is seeking a Senior CCE (Customer Centric Engineer) to join their high-impact global engineering team. This role focuses on solving complex technical customer escalations and maintaining Salesforce's commitment to trust as their #1 priority. The position offers a unique blend of technical problem-solving and customer interaction, requiring both strong development skills and excellent communication abilities.

The role involves working with Salesforce's cloud applications that handle billions of daily transactions for 200,000+ companies. As a CCE Engineer, you'll be responsible for investigating, reproducing, and diagnosing complex technical issues, while also contributing to product improvement and mentoring other team members. The position requires expertise in Java development, database management, and web technologies, with opportunities to work on debugging tools and cross-functional projects.

This is an excellent opportunity for experienced engineers who want to combine technical expertise with customer impact. The role offers competitive compensation ($137,100 - $236,500) and comprehensive benefits, including medical coverage, parental leave, and equity participation. The position is based in either San Francisco or Seattle with a hybrid work arrangement, providing flexibility while maintaining team collaboration.

Salesforce's commitment to equality and inclusion, combined with their mission of using business as a platform for change, makes this an attractive opportunity for engineers looking to make a significant impact while growing their careers. The role requires minimum 5 years of experience and offers extensive opportunities for professional development and technical leadership.